Country Naturals
 
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Clearance Sale on many products. More details to follow! Please keep checking your favourite items to see price reductions!

 

 

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About Us COUNTRY NATURALS are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
COUNTRY NATURALS
Sycamore Cottage, Downton on the Rock, Ludlow, Shropshire. SY8 2LL
Phone: 0845 833 0940
Email: info@countrynaturals.co.uk
VAT Reg. No. 736 6179 08
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept direct credit card payment on-line or by mail or telephone. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. On-line payments can be made using your credit or debit card on-line via our 128-bit encrypted secure server or via PayPal (no account required) or Nochex if ordering from the UK.

We accept Visa, Mastercard and debit (switch) cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone or snail mail if you don't want to use our on-line facility.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing; we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping is based on weight as shown in the checkout options. Orders over £100 in value are shipped free of charge (UK customers only). There are no handling charges. NB: For next day delivery orders must be received by 12:00 NOON.
Delivery Schedule We aim to process your order within 24 hours of receiving it, however during busy periods this may take up to 7 days. If an item is out of stock we will notify you and can place it on back order or cancel if you prefer. For costs please see delivery charges on the checkout page.

Next day delivery - Please order before midday.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security Credit cards are processed on our secure server using 128 bit encryption for your protection. You can also use credit card ordering on-line via PayPal(International) or Nochex (UK only).
Guarantee We guarantee your satisfaction with our products. If, for any reason you wish to return an item or items, please observe the instructions below:-

All items returned (at customer’s expense) within 14 days will be refunded providing they are in the original packaging, unused and undamaged, though notice must be given within 7 days of receipt, via, phone, email or fax, (This does not affect your statutory rights).

If you wish to exchange an item, carriage will be FOC. (UK only). With the exception of damaged goods, return postage and packing will not be refunded. For damaged, faulty or misdescribed goods, we will refund you in full (for goods, carriage and return postage) or we will replace the item and refund your postage costs. We recommend you use a recorded service or get a certificate of postage as we cannot be held responsible for goods that do not reach us.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 833 0940 (local rate - UK only) between 9am and 12.30 pm or write to us at COUNTRY NATURALS, PO Box 139, Ludlow, Shropshire, SY8 9AH, United Kingdom.

International customers can contact us by email at info@countrynaturals.co.uk or by writing to the above address.
Privacy Policy COUNTRY NATURALS does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

All items returned (at customer’s expense) within 14 days will be refunded providing they are in the original packaging, unused and undamaged, though notice must be given within 7 days of receipt, via, phone, email or fax, (This does not affect your statutory rights). If you wish to exchange an item, carriage will be FOC. (UK only). With the exception of damaged goods, return postage and packing will not be refunded. For damaged, faulty or misdescribed goods, we will refund you in full (for goods, carriage and return postage) or we will replace the item and refund your postage costs. We recommend you use a recorded service or get a certificate of postage as we cannot be held responsible for goods that do not reach us.
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Any changes in policy , terms or conditions will be announced here.